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FAQ

At eLuminous, we believe in making software that help to improve your business. Hence we take interest in your concept, understand your business model, your competitors or reference apps and form a strategy by understanding your SWOT.

Our Consulting experts will then bring your idea into framework or prototype that you like. After this, developers can practically roll out your beloved project concept into reality.

The developers are Online on Gtalk, Skype & other Instant Messengers. For big projects, we tweak our team’s timings depending on the client’s time zone to ensure the timings don’t crumple the “communication” & ofcourse our “On Time Deliveries”.

We understand that while you outsource the work, you always want to keep an eye on the budgeting part. Based on your preferences and size of project, we choose daily status emails, Online PMS i.e. Project Management Systems or using Basecamp, Mavenlink like popular time tracking and project management tools. All staff at eLuminous is fairly acquainted with above tools so that you are always aware with latest updates.

We understand that keeping everybody’s interest makes the WIN-WIN deal.

Payment milestones are decided based on size of the project. We work out on the payment structures depending on your project’s milestones.

Our customers have the choice to pay via Bank Wire Transfer/ Bank TT, Credit Card or with your PayPal account.

eLuminous has handled a large variety of sensitive information including millions of CC numbers, emails and details of your customers as well. At eLuminous, our business is based on strong ethical foundation and we take decisions based on highest level of ethical integrity and our Core Values. We welcome signing NDA (Non-Disclosure Agreement) as needed.

We provide 30 days FREE service from beta delivery of your application. Hence you can relax as even if any bugs arises, it won’t eat your pocket.