{"id":2490,"date":"2019-11-06T13:00:19","date_gmt":"2019-11-06T13:00:19","guid":{"rendered":"https:\/\/eluminoustechnologies.com\/blog\/?p=2490"},"modified":"2025-09-01T09:02:16","modified_gmt":"2025-09-01T09:02:16","slug":"ecommerce-chatbots","status":"publish","type":"post","link":"https:\/\/eluminoustechnologies.com\/blog\/ecommerce-chatbots\/","title":{"rendered":"6 Ways Ecommerce Chatbots Help to Increase Sales, Conversions & Retention"},"content":{"rendered":"

The eCommerce market is growing, and at breakneck speed. By 2021, worldwide online retail sales are projected at $4.9 trillion<\/a>. That\u2019s close to a quarter of the estimated American GDP for 2019.<\/p>\n

However, competing for a slice of that giant pie are more 20 million eCommerce websites around the world. What\u2019s worse is that hardly half of them are generating any meaningful revenue at all.<\/p>\n

What this means for you as an eCommerce seller is that simply being online won\u2019t cut it anymore. Competition is fierce, which means you have to do everything you can to stay ahead of the curve and match a step with the latest eCommerce trends<\/a>.<\/p>\n

And it\u2019s once such trend, Chatbots, which is the focus of this post. Gartner<\/a> predicts 85% customer service interactions will be handled by chatbots come 2020.<\/p>\n

And contrary to popular perception, a significant section of consumers is open to using chatbots for their purchase.<\/a><\/p>\n

That it\u2019s a 2017 report is only more encouraging as chatbots have become more human-like in the intervening two years thanks to better NLP (natural language processing) and machine learning algorithms.<\/p>\n

These advancements have also meant that chatbots aren\u2019t used for only basic customer chat functions anymore. Sellers on major eCommerce platforms can simply hire a Shopify developer<\/strong><\/a> or WooCommerce expert to implement chatbot integration for various customer service tasks.<\/p>\n

But what sort of tasks are these? Can eCommerce bots fully replace human-human interaction? More importantly, how chatbots can help increase sales, convert more visitors into buyers, and hold on to existing customers?<\/p>\n

Read on for answers.<\/p>\n

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