72% Query Resolution
Automated resolution of customer queries without human intervention
Reducing Support Load While Improving Customer Experience with AI Automation
Industry Manufacturing
Company Industrial Equipment Manufacturer
Location Global
Automated resolution of customer queries without human intervention
Significant reduction in average support response and resolution time
Customer satisfaction increased within 90 days without expanding support teams
Enabled 24x7 customer support without additional headcount
US-based manufacturing company dealing with high volumes of product-related inquiries, including setup, troubleshooting, and warranty support. The client aimed to modernize their customer support operations while maintaining efficiency and reducing operational costs.
High inbound support volume for setup, troubleshooting, and warranty queries, leading to long wait times
Customers struggled with complex product-related questions, resulting in drop-offs and dissatisfaction
Lack of a scalable 24x7 support model without significantly increasing workforce
We combined AI elements like RAG with traditional voice and chat technology to build a robust AI voice assistant.
Deployed an AI-powered voice and chat assistant to handle product queries, FAQs, and technical specifications in real time
Integrated Retrieval-Augmented Generation (RAG) to ensure accurate, context-aware responses using existing product documentation and knowledge bases
Enabled seamless escalation to human agents with full context transfer, reducing repetition and improving resolution efficiency
Implemented automated service request and ticket creation for complex or unresolved queries
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