50% Reduction in Waiting Time
Enabled faster access to consultations by streamlining query handling and appointment scheduling
Reducing Wait Times and Operational Load for US-Based Healthcare TPA
Industry Healthcare
Company Third-Party Administrator (TPA)
Location USA
Service Conversational AI/Healthcare Automation
Enabled faster access to consultations by streamlining query handling and appointment scheduling
Reduced contact center workload significantly within the first 90 days of deployment
Enhanced user experience through faster responses, reminders, and seamless support escalation
US-based Third-Party Administrator (TPA) managing health benefits for over 1.5 million members. The organization needed a scalable solution to handle high volumes of member queries while maintaining service quality and responsiveness.
Building a scalable platform with different payment gateways & handle huge data
Overwhelmed Contact Centers
High volumes of health-related queries were putting constant pressure on support teams
Poor User Experience Due to Delays
Long wait times led to declining employee satisfaction and reduced trust in the system
Inefficient Manual Scheduling
Appointment booking relied heavily on manual processes, resulting in errors and missed consultations
We used a combination of automation and NLP to build a responsive and cross-platform chatbot.
Implemented an NLP-powered chatbot across WhatsApp, web, and mobile platforms to handle queries in real time
Enabled automated scheduling with seamless escalation to human agents for complex or sensitive cases
Reduced no-shows and improved engagement through timely notifications and follow-ups
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