50% Faster Query Resolution
Reduced response time for customer queries by delivering precise, contextual answers instantly
Enabling Faster, Secure, and GDPR-Compliant Customer Support at Scale
Industry Insurance
Company European Vehicle Insurance Provider
Location Europe
Service AI/RAG-Based Intelligent Knowledge System
Reduced response time for customer queries by delivering precise, contextual answers instantly
Ensured complete data privacy with zero exposure to public AI models or external systems
Automated repetitive policy-related queries, allowing support teams to focus on complex cases
A Europe-based vehicle insurance provider offering a wide range of policies and plans. They operated under strict GDPR regulations and needed a secure solution to manage increasing volumes of customer queries.
Balancing faster customer support with strict privacy, compliance, and policy accuracy requirements.
Navigating Complex Policy Documentation
Customers struggled to find accurate and relevant information within lengthy and technical policy documents
Data Privacy & Compliance Constraints
Strict GDPR regulations prevented the use of public AI tools, limiting automation possibilities
Rising Support Demand
A growing volume of repetitive queries overwhelmed support teams, impacting response time and efficiency
A team of AI developers and project manager devised a digital platform using RAG, LLM, and cloud.
Implemented a fine-tuned language model (LLM) trained on proprietary insurance data with strict role-based access controls
Enabled real-time retrieval of accurate answers directly from verified policy documents, ensuring contextual and reliable responses
Deployed the solution in a private cloud environment to maintain full control over sensitive data and ensure compliance with GDPR standards
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